Book your visit >

Refund Policy

Last updated March 01, 2023


We accept returns, but no later than 14 days from the date of receipt. Additionally, you must notify our customer care team within 2 days / 48 hours upon receiving your order that you’d like to return your purchased items.

The item(s) must be returned in its original condition: completely new

We ask you kindly to ship the items as soon as you receive confirmation that we have approved your request.



To return an item, please email customer service to obtain a return merchandise authorisation (rma) number at:

After receiving an rma number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Attn: returns

Rue Anneesens 29
1000 Brussel

Please note, you will be responsible for all return shipping charges (incl. Import tax). We only accept insured packages with a tracking number.

In case addition charges are not covered, we will deduct the corresponding amount from your total refund.



After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Please note that the original shipping charges will not be refunded.



We currently do not offer exchanges. If you would like to change an item, please follow the return process and make a new purchase with the desired item(s).



If you have a concern with a damaged or faulty item, please contact us immediately, with your order number and images of the defective product.

We are not responsible for items that were damaged or lost during transportation. We always pack everything carefully and thereby minimise any possible damages.



If you have any questions concerning our return policy, please contact us at: