Refund Policy
Last updated March 01, 2023
RETURNS
We accept returns, but no later than 14 days from the date of receipt. Additionally, you must notify our customer care team within 2 days / 48 hours upon receiving your order that you’d like to return your purchased items.
The item(s) must be returned in its original condition: completely new
We ask you kindly to ship the items as soon as you receive confirmation that we have approved your request.
RETURN PROCESS
To return an item, please email customer service to obtain a return merchandise authorisation (rma) number at:
info@vanhaerentsartcollection.com
After receiving an rma number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
VanhaerentsArtCollection
Attn: returns
RMA# [XXXX]
Rue Anneesens 29
1000 Brussel
Belgium
Please note, you will be responsible for all return shipping charges (incl. Import tax). We only accept insured packages with a tracking number.
In case addition charges are not covered, we will deduct the corresponding amount from your total refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Please note that the original shipping charges will not be refunded.
EXCHANGES
We currently do not offer exchanges. If you would like to change an item, please follow the return process and make a new purchase with the desired item(s).
EXCEPTIONS
If you have a concern with a damaged or faulty item, please contact us immediately, with your order number and images of the defective product.
We are not responsible for items that were damaged or lost during transportation. We always pack everything carefully and thereby minimise any possible damages.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@vanhaerentsartcollection.com
